Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
Where do you deliver?
We deliver to most countries worldwide, with the exclusion of Russia (International Delivery Destinations). However there may be restrictions on some Products for certain International Delivery Destinations, we will contact you if this is the case.
If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
How much are delivery charges?
All prices quoted on our website are inclusive of VAT (Value Added Tax). However, VAT is only applicable on UK sales. If the goods are going outside the UK, then the price stated on the screen is the price payable by any export customer.
Prices for our Products may change from time to time, but changes will not affect any order which we have accepted and dispatched.
The price of a Product does not include delivery charges. Our delivery charges are added at the time you complete your order. We recommend that you select to receive your goods by a tracked delivery method.
How quickly will my order arrive?
Sample orders are sent out using Royal Mail standard postal services so there is no facility for next day delivery on these items unless the order is placed with goods which qualify for a next day delivery service, in which case, they will usually be sent together. Usually delivery of samples and swatch orders are sent out within 3 - 5 working days from the date of the order placed, but at busy periods like sale times and depending on the amount of sample orders received into our system, there could be a few days delay. However, we will send them to you asap. Sample orders once processed and cut for your specific needs cannot be refunded or cancelled.
Can my order be delivered to someone other than myself?
Where incorrect address details are supplied, we cannot accept liability for lost items. It is your responsibility to make sure the correct details are supplied. If goods go ‘missing’ as a result of incorrect address details being supplied, we cannot replace these free of charge.
The Products will be your responsibility from the completion of delivery.
What if my order hasn't been delivered?
If you choose to ask us to instruct the carrier to leave your parcel in a safe place such as a shed or porch, please note that this is at your own risk as we cannot claim for items that go missing that are not securely delivered.