FAQs

FAQs

Delivery

Can I have an order delivered ‘Next Day’   ?

Yes, for any orders placed before 13.00, you can select ‘Next Day’ delivery service at the checkout so long as this is within the UK mainland. Next Day delivery's are classed as Next Working Day not including Saturday, Sunday and Bank Holidays.

 

How soon will I get my order?

Economy Delivery

Economy UK Mainland Deliveries are processed same day but will be dispatched usually within 3-5 working days.

Standard Delivery

Standard UK Mainland Deliveries are processed same day but will be dispatched usually within 1-3 working days.

Priority Naxt Day Delivery

Priority Next Day UK Mainland Deliveries are processed and dispatched same day so long as the order is placed before 13.00 Monday - Thursday.

Please note that any orders placed on a Friday, or over the weekend, or on a Bank Holiday, will be dispatched on the next working day. For a full list of our Holidays, please take a look at our Contact Us page.

If, for any reason we are unable to process your order for Next Day delivery, we will advise you by email, and your order will be processed on the next working day unless we receive further instructions from you.  If any goods are unavailable at the time you place your order, or need to be ordered in especially, we will also notify you, therefore a Next Day delivery will not be possible in this instance.

Do you deliver outside the UK?

Yes, we deliver to countries all over the world.  Please select your country on the checkout page, and the relevant shipping costs will be applied.

Do you charge for delivery?

Yes, an exact ‘postage, packaging and handling’ amount will be shown at the checkout.

Other

What is the least amount that I can order?

The minimum order is 0.5m, we will supply part metre thereafter.

Do you have special offers or ‘Sale’ fabrics?

We have a selection of ‘Sale’ fabrics, these are shown on the website under ‘Sale’. Also if you subscribe to our newsletters we often have promotion offers and sales which will be notified to you by email/mailchimp.

What do I do if there is a fault with the fabric? What quantity units do you sell in?

Fabrics are sold in metres. for example, if you want to order 4metres please select '4' in the quantity box.

Payment

How do I pay?

Payments are directed to a secure 3rd party payment terminal via the ‘Checkout’ – options include PayPal and Braintree. A wide range of credit and debit cards are accepted, including Visa, MasterCard, Maestro, and Electron.

Samples

Can I order a sample?

Yes, this option is available.  Simply choose your fabric and add the sample to your basket.  You will then need to proceed through the checkout process as normal.

Do you charge for samples?

Yes, samples are available at approximately £1.35-£1.50 each. However some specilist fabrics maybe charged at a higher price which will be shown at the checkout.

Can I have a bigger sample?

Our sample are approximately 10x15cm. If you require a larger sample you can order 0.5m minimum of any of our fabrics.